Va. Guard Family Assistance Centers ranked 4th by NGB

vaguardlogoSANDSTON, Va. — The Virginia National Guard Family Programs was recently ranked fourth out of 54 National Guard states and territories for the caseload and reporting procedures for its Family Assistance Centers.

“This shows how seriously family assistance specialists take their job and enjoy it,” said Aaron Martin, the Virginia National Guard family assistance coordinator. “Other states have more family assistance centers but this shows the outreach by our personnel.”

“The FAC ratings go up and down during the year but Virginia is consistently in the top 10 in the nation,” said Vickie Sais, the state family programs director. “This shows that the FACs are active despite the deployments drawing down and can shift their focus to other areas such as community capacity building in each of the Virginia counties.”

The Virginia National Guard maintains seven Family Assistance Centers around the commonwealth to provide assistance and support to service members and their families regardless of deployment status or branch affiliation. Each FAC is staffed by a professionally trained staff member dedicated to their mission.

“They’re proud to provide referrals and assistance to service members and their families,” Martin said. “They are all adamant about the service they provide and they all take a personal approach to what they do.”

FACS can provide assistance dealing with TRICARE, identification cards, Defense Enrollment Eligibility Reporting System, financial assistance, legal assistance and crisis intervention. They work closely with commanders, chaplains, legal personnel and other departments to provide assistance requested by their customers.
Many of the FAC staffers are family members of Guard personnel but they provide assistance to members of any military service.

Because the FACS specialize in assisting Guard and reservists, Navy and Marine Corps reservists are often referred to a FAC by active duty installations in Virginia.

“They’ve made a very good name for themselves,” Martin said.

The FAC at Fort Monroe was recently closed but it has been replaced by one at the Army Aviation Support Facility in Sandston, which covers the greater Richmond area. In addition, there are FACs in Abingdon, Fort Pickett, Martinsville, Norfolk, Staunton and Warrenton.

Virginia Guard Family Assistance Centers are open Tuesday through Friday from 7:00am to 5:30pm

• EMERGENCY HOTLINE 1-800-542-4028
• Abingdon- Office (276) 628-7698 Mobile (276) 634-7386
• Fort Pickett- Mobile (434) 294-5764
• Martinsville- Mobile (540) 718-5888 Office (276) 638-0719
• Norfolk – Mobile (757) 323-3882
• Sandston- Mobile (540) 292-2636
• Staunton- Office (540) 851-4164 Mobile (540) 430-0227
• Warrenton- Mobile (540) 718-2417 Office (540) 347-4707
• Family Assistance Coordinator- Office (804) 236-7859 Mobile (757) 416-2095